Terms and Conditions 

 

1. Overview

Welcome to Pet Mugshotz! We’re all about happy pets, great prints, and satisfied customers.. To aid this we’ve set out the following terms.

By using our website and placing an order you agree to them, so please read them carefully.

 

2. Products and Printing

We operate as a print-on-demand business. Each product is custom printed based on your order details. As such, an order may only be cancelled whilst its status is Pending. Orders are typically processed daily and cancelled orders are refunded in full. 

 

3. Returns & Refunds

We do not accept returns or exchanges for change of mind due to the custom nature of our products. However, we will gladly refund or exchange items that are:

    • Faulty

    • Incorrectly printed

    • Damaged or lost during transit

To request a refund or exchange for a received item, please email within 3 business days of receiving your order, with photographic evidence of the issue.

All shipments are insured. If your order is lost or arrives damaged, we will arrange a replacement at no cost to you.

 

4. Shipping & Delivery

Orders are processed and fulfilled by our print-on-demand partners. Delivery times vary based on location and production schedules. On shipment of your order tracking information will be sent to your designated email.

 

5. Privacy Policy

We value your privacy. Any personal information collected through this site (such as name, address, email, and payment details) is used solely for order processing and communication. We do not sell or share your information with third parties, except as necessary to fulfill your order (e.g., shipping carriers or print providers).

Your data is stored securely, and you may request to access, update, or delete your information at any time by contacting us.

We do not retain any uploaded images and all generated content remains the property of Pet Mugshotz. Please note that generated images are not retained indefinitely and may be purged without notice, however ordered images are retained.

 

6. Contact

If you have any questions, reach out via our contact us or email us at support@petmugshotz.com.

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